About Us
Last Updated: August 26, 2026
Welcome to Twelvei.
Twelvei is an independently operated online retail store offering home décor and selected decorative accessories for customers looking to personalize their living spaces. Our collections primarily focus on wall art, tabletop accents, decorative objects, and related home accessories available through our website.
Who We Are
Twelvei operates as an independent online retailer in the United States. We are not a marketplace, manufacturer, or physical retail store, and we do not represent ourselves as any third-party brand, designer, or manufacturer unless such a relationship is specifically and accurately disclosed on the applicable product page.
Our goal is to provide customers with a clear and straightforward online shopping experience supported by accessible product information, transparent store policies, and customer support before and after a purchase.
What We Offer
Our product selection includes decorative home products and accessories intended for everyday living spaces. Product selection and availability may change over time as items and available options are added, updated, or discontinued.
Individual products may vary in design, dimensions, materials, colors, available options, and other specifications. We encourage customers to review the descriptions, images, dimensions, available options, and other information provided on the applicable product page before placing an order.
Transparent Shopping & Fulfillment
We work to keep product descriptions, prices, images, available options, and inventory information as accurate and current as reasonably possible. Customers can also review our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service before completing a purchase.
Orders placed through Twelvei are processed and fulfilled in accordance with the applicable store policies published on our website. When an order is shipped and tracking information is available, tracking details are provided using the contact information associated with the order.
Payments made through our website are processed through Shopify and the applicable payment providers available at checkout. Twelvei does not directly store customers' complete payment card details.
Business Information
Store Name
Twelvei
Website
https://www.twelvei.com/
Business Type
Independently operated online retail store
Email
hello@twelvei.com
Phone
+1 661-442-9645
Business Address
1631 Rodriguez Rd, Bakersfield, CA 93314, United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PT
Sunday: Closed
If you have questions about a product, an existing order, shipping, returns, refunds, or another store-related matter, please contact us at hello@twelvei.com. For order-related inquiries, please include your order number and the email address used at checkout.
Thank you for visiting Twelvei.
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