About Us

Welcome to Twelvei.

Twelvei is an independently operated online lifestyle store offering artist-designed home goods, tech accessories and creative decorative pieces for personalized living spaces. Our store is built for customers who appreciate original artwork, diverse creative styles, and pieces that feel suitable for home styling, device customization, gifting, and everyday self-expression.

We operate through our official website, www.twelvei.com, and our store is powered by Shopify, which provides the e-commerce platform that allows us to present products, process orders, and serve customers securely.

Who We Are

Twelvei is operated as an independent online retail business. We are not a marketplace and we do not represent ourselves as any third-party designer, manufacturer, or brand unless clearly stated on a product page.

As an individual Shopify seller, our focus is simple: to provide customers with a clear, reliable, and transparent shopping experience. Every product we list is selected with attention to style, presentation, usability, and overall customer experience.

What We Offer

Our collection focuses on artist-made lifestyle goods, including wall art prints, home decor, bed and bath linens, tech cases, and unique accessories designed for personalized spaces and daily use.

We aim to offer products that are:

Stylish and wearable
Selected for modern fashion needs and occasion-based dressing.

Clearly presented
Product pages include available details such as images, size information, color options, pricing, and shipping information where applicable.

Suitable for online shopping
We work to make our product pages easy to understand so customers can make informed purchase decisions before placing an order.

How We Process Orders

Orders placed through our website are reviewed, processed, and fulfilled according to our published Shipping Policy, Return & Refund Policy, and other store policies.

Depending on product availability and logistics requirements, orders may be handled through our trusted suppliers, fulfillment partners, or logistics service providers. This helps us process orders efficiently and provide tracking information after shipment.

Once an order is shipped, customers will receive a shipping confirmation email with tracking details when available.

Our Commitment

At Twelvei, we value honest product presentation, clear communication, and dependable customer support.

We are committed to:

Providing accurate product information
We work to keep product descriptions, prices, images, and availability as accurate as possible.

Offering clear policies
Customers can review our shipping, returns, refunds, privacy, and terms pages before purchasing.

Responding to customer inquiries
Customers can contact us if they have questions about products, orders, shipping, returns, or other store-related matters.

Protecting customer information
Our checkout is processed through Shopify and supported payment providers. We do not store full payment card details on our website.

Business Information

Store Name: Twelvei
Website: www.twelvei.com
Business Type: Independently operated online retail store
Primary Category: Artist-designed home goods, tech accessories

Business Address:
1631 Rodriguez Rd
Bakersfield, CA 93314
United States

Customer Support Email:
hello@twelvei.com

Customer Support Phone:
+1 718-997-4853

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

Contact Us

For questions about your order, product information, shipping, returns, or general support, please contact us at:

Email: hello@twelvei.com
Phone: +1 718-997-4853
Website: www.twelvei.com

Thank you for visiting Twelvei. We appreciate the opportunity to serve customers looking for original, artist-designed, creatively curated lifestyle products.