Payment Policy
Last Updated: August 26, 2026
This Payment Policy explains the accepted payment methods, currency and pricing terms, billing verification, payment processing, refunds, and other payment-related terms that apply to orders placed through Twelvei.
By completing a purchase through https://www.twelvei.com/, you agree to the applicable payment terms described below.
Accepted Payment Methods
Twelvei accepts the payment methods currently displayed and available during checkout.
Credit and Debit Cards
Visa, Mastercard, American Express, Diners Club, and Discover
Digital Wallets and Accelerated Checkout
Apple Pay, Google Pay, and Shop Pay
Other Payment Methods
PayPal
The availability of a particular payment method may depend on your location, device, order, or other checkout conditions. The payment methods displayed during checkout are the applicable payment options available for your order.
Orders must receive the required payment authorization before they can proceed to order processing and fulfillment.
Currency and Pricing
Product prices on Twelvei are displayed in United States Dollars (USD) by default, or in the local currency enabled for your market where applicable. The final price and currency applicable to your order are shown during checkout before payment is submitted.
The final order total may include product prices, applicable discounts, taxes, and any other charges disclosed during checkout.
If your payment account uses a different currency from the currency charged for your order, your bank, card issuer, PayPal, or other payment provider may apply its own currency conversion rate or additional fees. These rates and fees are determined by the applicable payment provider and are not controlled by Twelvei.
Payment Processing and Security
Payments made through our website are processed through Shopify and the applicable payment providers available during checkout.
Twelvei does not directly store customers' complete payment card details. Payment information required to complete a transaction is handled through Shopify and the applicable payment provider.
Customers should enter payment information only through the official checkout available on https://www.twelvei.com/.
Billing and Order Verification
Customers are responsible for providing accurate billing, contact, and payment information when placing an order.
Transactions may be subject to payment authorization, fraud screening, or other verification performed by Shopify, the applicable payment provider, or Twelvei as appropriate.
We may place an order on hold or cancel it if payment cannot be authorized, required information is incomplete or inconsistent, a transaction is identified as potentially high risk, or important order details cannot reasonably be verified.
If additional information is required to review an order, we may contact you using the contact information provided during checkout.
If an order is canceled, any applicable payment authorization release or refund will be handled according to the applicable payment provider's procedures and our published store policies.
Failed or Declined Payments
If a payment is declined or cannot be completed, the order may not proceed until a valid payment is successfully authorized.
If you experience a payment issue, please review the payment and billing information entered during checkout. You may also contact your bank, card issuer, PayPal, or other payment provider for additional information regarding the transaction.
Twelvei does not control payment authorization decisions, account restrictions, or processing decisions made by banks, card issuers, PayPal, or other payment providers.
Refunds and Charge Inquiries
Refund eligibility and return requirements are governed by our Return & Refund Policy.
Once an eligible refund has been reviewed and approved, Twelvei will process the refund to the original payment method within 1–3 business days.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account. This additional processing time is determined by the applicable payment provider and is outside Twelvei's control.
If you believe there is an error with a charge, notice a transaction you do not recognize, or have another billing concern relating to a Twelvei order, please contact us so we can review the matter and provide available order information.
Nothing in this policy limits any rights or remedies that may be available to you through your bank, card issuer, payment provider, or applicable law.
Order Confirmation and Modifications
After an order is successfully submitted, an order confirmation will be sent to the email address provided during checkout.
Please review your order information after placing your order. If you notice an issue with your shipping address, contact information, product selection, or other order details, please contact us as soon as possible.
Order changes cannot be guaranteed once order processing or fulfillment has begun.
Contact Information
For questions regarding payments, billing, refunds, or charges associated with a Twelvei order, please contact us using the information below.
Store Name
Twelvei
Website
https://www.twelvei.com/
Business Type
Independently operated online retail store
Email
hello@twelvei.com
Phone
+1 661-442-9645
Business Address
1631 Rodriguez Rd, Bakersfield, CA 93314, United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PT
Sunday: Closed
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