Terms of service

Last Updated: August 26, 2026

Welcome to Twelvei.

These Terms of Service (“Terms”) govern your access to and use of https://www.twelvei.com/, including browsing our website, placing orders, purchasing products, communicating with us, and using other services made available through our online store.

Throughout these Terms, “Twelvei,” “we,” “us,” and “our” refer to Twelvei.

By accessing our website or placing an order, you agree to these Terms and the store policies referenced below. If you do not agree with these Terms, please do not use our website or place an order.

About Twelvei

Twelvei is an independently operated online retail store offering home décor and selected decorative accessories through https://www.twelvei.com/.

Our online store is powered by Shopify, which provides the e-commerce platform and related technology used to operate our website, support checkout, and process orders.

Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

By placing an order, you confirm that you have the legal capacity to enter into the transaction or that the transaction is otherwise made with any consent required by applicable law.

You may not use our website or services to:

• Engage in unlawful, fraudulent, deceptive, abusive, or unauthorized activity;
• Provide false, misleading, or fraudulent order or payment information;
• Interfere with the security, functionality, or normal operation of our website;
• Attempt to gain unauthorized access to accounts, systems, networks, or data;
• Transmit viruses, malware, malicious code, or other harmful material;
• Collect or extract website or customer information without authorization;
• Infringe the intellectual property, privacy, or other rights of Twelvei or any third party; or
• Use our website in a manner that violates applicable law.

We may restrict or suspend access to our website where reasonably necessary to address fraud, abuse, security concerns, unlawful activity, or material violations of these Terms.

Product Information

We work to provide product information that is clear, accurate, and current as reasonably possible.

Product pages may include descriptions, images, dimensions, materials, colors, available options, prices, and availability where applicable.

Individual products may vary in design, dimensions, materials, colors, available options, and other specifications. Customers should review the applicable product page before placing an order.

Product colors and appearance may vary slightly depending on screen settings, lighting, photography, manufacturing variations, or other factors affecting visual presentation.

If we discover a material error in product information before fulfillment, we may contact you to clarify the issue, provide available options, or cancel and refund the affected item where appropriate.

Product Availability

Product availability may change over time. We may add, update, limit, or discontinue products or available options without prior notice.

Adding a product to your cart does not reserve the product or guarantee availability.

If a product becomes unavailable after an order is submitted, we may contact you with available options, which may include an order adjustment, replacement where appropriate, cancellation, or refund.

Pricing and Currency

Product prices on Twelvei are displayed in United States Dollars (USD) by default, or in the local currency enabled for your market where applicable.

The final price, currency, applicable discounts, taxes, and any other charges will be shown during checkout before payment is submitted.

Prices and promotions may change from time to time. Changes do not affect orders that have already been successfully submitted except where an obvious pricing, technical, or transaction error requires correction.

If your payment account uses a different currency from the currency charged for your order, your bank, card issuer, PayPal, or other payment provider may apply its own currency conversion rate or additional fees. These charges are determined by the applicable payment provider and are outside Twelvei's control.

For additional payment information, please review our Payment Policy.

Orders and Order Acceptance

Submitting an order through our website constitutes an offer to purchase the products included in that order.

After an order is submitted, an order confirmation is generally sent to the email address provided during checkout. This confirms receipt of the order but does not prevent Twelvei from conducting reasonable payment, fraud, availability, or order verification before fulfillment.

We may place an order on hold, refuse it, or cancel it where reasonably necessary, including when:

• Payment cannot be authorized;
• Billing, shipping, or contact information is incomplete or inconsistent;
• The transaction is identified as potentially high risk or fraudulent;
• A product is unavailable;
• There is a material pricing, inventory, product, or technical error;
• Important order information cannot reasonably be verified; or
• The order appears to violate these Terms, our store policies, or applicable law.

If an order is canceled after payment has been collected, any applicable refund will be handled according to our Payment Policy and Return & Refund Policy.

Payment Terms

Twelvei accepts the payment methods currently displayed and available during checkout.

Available payment methods may include:

• Visa;
• Mastercard;
• American Express;
• Diners Club;
• Discover;
• Apple Pay;
• Google Pay;
• Shop Pay; and
• PayPal.

The availability of a particular payment method may depend on your location, device, order, or other checkout conditions.

Orders must receive the required payment authorization before they can proceed to processing and fulfillment.

Payments made through our website are processed through Shopify and the applicable payment providers available during checkout. Twelvei does not directly store customers' complete payment card details.

For complete payment terms, please review our Payment Policy.

Order Changes and Cancellations

Please review your order information carefully before submitting your purchase.

If you notice an issue with your shipping address, contact information, product selection, or other order details after placing an order, please contact us as soon as possible.

We will review requested changes or cancellations where possible, but changes cannot be guaranteed once order processing or fulfillment has begun.

If an order is successfully canceled and payment has already been collected, any applicable refund will be processed according to our Payment Policy.

Shipping and Delivery

Orders are processed and shipped according to our published Shipping Policy.

Processing and delivery times provided on our website are estimates and are not guaranteed delivery dates. Delivery may be affected by carrier operations, weather conditions, customs procedures where applicable, address issues, order volume, or other circumstances outside Twelvei's reasonable control.

When an order is shipped and tracking information is available, tracking details are provided using the contact information associated with the order.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review our Shipping Policy for current processing times, estimated transit times, shipping destinations, shipping costs, tracking information, and other delivery terms.

Returns and Refunds

Eligible return requests may be submitted within 30 days after delivery in accordance with our Return & Refund Policy.

Return eligibility depends on the condition of the item and the other requirements described in that policy.

Customers should contact Twelvei before sending a return so that we can review the request and provide the applicable return instructions.

Responsibility for return shipping depends on the reason for the return. Eligible customer-preference returns are generally returned at the customer's expense, while Twelvei will provide the applicable return shipping arrangement for qualifying defective, damaged, or incorrect items attributable to Twelvei.

Twelvei does not charge a restocking fee for eligible returns.

Once an eligible refund has been reviewed and approved, Twelvei will process the refund to the original payment method within 1–3 business days.

After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account. This additional processing time is determined by the applicable payment provider and is outside Twelvei's control.

Please review our Return & Refund Policy for complete information regarding return eligibility, procedures, shipping responsibilities, and refund terms.

Customer Accounts

If customer account functionality is available and you create or use an account, you are responsible for maintaining the confidentiality of your account credentials and for providing accurate and current account information.

Please contact us if you believe your account or login information has been accessed or used without authorization.

Personal Information and Privacy

Our collection, use, disclosure, and other processing of personal information are described in our Privacy Policy.

Our Privacy Policy also provides information regarding Shopify, service providers, cookies, analytics, advertising technologies, Pinterest and Google services, privacy requests, and other privacy choices where applicable.

Please review our Privacy Policy for additional information.

Intellectual Property

Unless otherwise indicated, the Twelvei name, branding, website layout, written content, graphics, design elements, and other materials presented through our website are owned by, licensed to, or otherwise used by Twelvei with appropriate rights.

Third-party names, artwork, trademarks, product content, or other materials may remain the property of their respective owners.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit protected website content without permission from the applicable rights holder, except where such use is permitted by law.

Use of our website does not transfer ownership of any intellectual property rights to you.

Reviews, Feedback, and Other Submissions

If you voluntarily submit a review, comment, photograph, feedback, suggestion, or other content to Twelvei, you confirm that you have the right to provide that content and that it does not unlawfully infringe the rights of another person.

Where permitted by applicable law, you grant Twelvei a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, or distribute submitted content in connection with operating, improving, or promoting our store.

We are not required to publish or retain submitted content and may remove content that is unlawful, fraudulent, misleading, abusive, infringing, or otherwise inappropriate.

Personal information contained in submissions will be handled according to our Privacy Policy.

Third-Party Services and Links

Our website may contain links to or integrations with websites, platforms, applications, payment services, or other services operated by third parties.

Twelvei does not control third-party services and is not responsible for their independent content, availability, security, privacy practices, or terms.

Your use of a third-party service may be subject to that provider's own terms and privacy practices.

Errors and Omissions

From time to time, our website may contain typographical errors, inaccuracies, omissions, or technical issues relating to product descriptions, prices, promotions, availability, or other information.

We may correct material errors or update information when reasonably necessary.

If an error materially affects an order that has already been submitted, we will take reasonable steps to contact the customer and provide an appropriate resolution, which may include correction, cancellation, or refund where applicable.

Disclaimer of Warranties

We work to maintain a functional and reliable website, but we do not guarantee that access to our website will always be uninterrupted, error-free, or available at all times.

To the maximum extent permitted by applicable law, our website and online services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or other protections that cannot lawfully be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, Twelvei will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from the use of or inability to use our website or services.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms limits any mandatory rights or remedies available to you under applicable consumer protection law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising directly from your unlawful misuse of our website, material violation of these Terms, or infringement of the lawful rights of another person.

This provision does not limit any rights or protections that cannot lawfully be waived.

Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where permitted, and the remaining provisions will continue in effect.

No Waiver

If Twelvei does not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce that provision or another provision later.

Governing Law

These Terms and disputes relating to them are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except to the extent that mandatory consumer protection or other applicable laws provide rights that cannot be waived or restricted by these Terms.

Entire Agreement

These Terms, together with the policies referenced on our website, including our Shipping Policy, Return & Refund Policy, Payment Policy, and Privacy Policy, form the terms applicable to your use of Twelvei and purchases made through our website.

If a specific store policy contains terms that apply more directly to a particular subject, such as shipping, returns, refunds, payments, or privacy, that specific policy will govern that subject to the extent permitted by applicable law.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business practices, store policies, or applicable requirements.

The current version will be posted on this page with an updated “Last Updated” date.

Changes will apply from the effective date of the updated Terms unless otherwise stated. Updates will not reduce rights relating to previously completed transactions where doing so would be prohibited by applicable law.

Contact Information

If you have questions about these Terms of Service or another store-related matter, please contact us using the information below.

Store Name
Twelvei

Website
https://www.twelvei.com/

Business Type
Independently operated online retail store

Email
hello@twelvei.com

Phone
+1 661-442-9645

Business Address
1631 Rodriguez Rd, Bakersfield, CA 93314, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PT
Sunday: Closed