Contact Us
Last Updated: August 26, 2026
Thank you for visiting Twelvei. If you have questions about a product, an existing order, shipping, returns, refunds, payments, or another store-related matter, please contact us using the information below.
Customer Support
Customer support is available during our listed business hours to assist with general inquiries and order-related questions.
When contacting us about an existing order, please include your order number and the email address used during checkout so that we can locate the relevant order and review your request.
If your inquiry concerns a damaged, defective, incorrect, or missing item, please include a brief description of the issue and relevant photos where applicable.
Returns
Please review our Return & Refund Policy for complete information about return eligibility, conditions, procedures, and refunds.
Our business address and return address are currently the same. However, please contact Twelvei before sending an item back so that we can review your return request and provide the applicable return instructions.
Sending a return without first contacting us may delay identification or processing of the return.
Contact Information
Store Name
Twelvei
Website
https://www.twelvei.com/
Business Type
Independently operated online retail store
Email
hello@twelvei.com
Phone
+1 661-442-9645
Business Address
1631 Rodriguez Rd, Bakersfield, CA 93314, United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PT
Sunday: Closed
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