Privacy policy

Last Updated: August 26, 2026

This Privacy Policy explains how Twelvei (“Twelvei,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit https://www.twelvei.com/, place an order, contact us, or otherwise interact with our online store and services.

Please review this Privacy Policy to understand the types of personal information we may collect, how we use it, when it may be disclosed, and the privacy choices that may be available to you.

Who We Are

Twelvei is an independently operated online retail store offering home décor and selected decorative accessories through https://www.twelvei.com/.

Our online store is powered by Shopify, which provides the e-commerce platform and related technology used to operate our website, support checkout, process orders, and provide other store functions.

Personal Information We Collect

The personal information we collect depends on how you interact with Twelvei. We may collect information that you provide directly to us, information generated through your use of our website, and information received from Shopify or other service providers that support our store.

Information You Provide Directly

When you place an order, contact us, request customer support, submit a return or refund request, subscribe to communications, or otherwise interact with our store, we may collect information such as:

  • Your name;
  • Email address;
  • Phone number;
  • Billing address;
  • Shipping address;
  • Order and product information;
  • Account information, where applicable;
  • Payment and transaction confirmation information;
  • Customer support communications;
  • Return, refund, or order-related information; and
  • Other information you choose to provide to us.

Order and Transaction Information

When you place an order through our website, we may collect information related to the transaction, including the products ordered, order number, prices, applicable discounts, shipping information, delivery address, billing information, payment status, and fulfillment status.

Payments made through our website are processed through Shopify and the applicable payment providers available during checkout. Twelvei does not directly store customers' complete payment card details.

Automatically Collected Information

When you visit or interact with our website, certain information may be collected automatically through cookies, pixels, tags, log files, and similar technologies.

This information may include:

  • IP address;
  • Browser type and version;
  • Device type and device information;
  • Operating system;
  • Approximate location derived from network or device information;
  • Language and time zone settings;
  • Pages and products viewed;
  • Referring pages or traffic sources;
  • Shopping cart and checkout activity;
  • Interactions with website features, advertisements, or marketing communications; and
  • Cookie, pixel, advertising, or similar identifiers.

How We Use Personal Information

We may use personal information for purposes including:

  • Processing, reviewing, fulfilling, and delivering orders;
  • Processing payments and transaction-related information;
  • Providing order confirmations, shipping updates, and other transactional communications;
  • Responding to customer questions and support requests;
  • Processing returns, refunds, and order-related issues;
  • Maintaining and improving our website and shopping experience;
  • Detecting, investigating, and helping prevent fraud, unauthorized transactions, abuse, or security incidents;
  • Analyzing website activity and performance;
  • Measuring advertising and marketing effectiveness;
  • Providing or improving advertising and marketing where permitted;
  • Maintaining appropriate accounting, tax, transaction, and business records;
  • Resolving disputes and enforcing applicable store terms; and
  • Complying with applicable legal or regulatory obligations.

Shopify and Other Service Providers

Our online store is powered by Shopify. Shopify provides technology and services that support website operation, checkout, order management, payment processing, security, and other e-commerce functions.

We may also disclose personal information to service providers that help us operate Twelvei when reasonably necessary for them to provide their services.

These service providers may include:

  • Shopify and other e-commerce technology providers;
  • Payment providers;
  • Shipping, delivery, and fulfillment providers;
  • Fraud prevention and security providers;
  • Customer support and communications providers;
  • Website hosting and technical service providers;
  • Analytics providers;
  • Advertising and marketing platforms; and
  • Professional advisors or governmental authorities where appropriate or required.

These third parties may process information according to their own privacy policies, terms, contractual obligations, and applicable legal requirements.

Cookies and Similar Technologies

Twelvei, Shopify, and other service providers that support our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used for purposes such as:

  • Operating essential website functions;
  • Maintaining shopping cart and checkout functionality;
  • Remembering preferences;
  • Supporting account, security, and fraud prevention functions;
  • Understanding website traffic and performance;
  • Measuring advertising and marketing effectiveness; and
  • Supporting advertising or personalization where permitted.

Some cookies and similar technologies may be necessary for the operation of our website, while others may be used for analytics, advertising, or personalization depending on your location, applicable requirements, and the privacy settings available through our website.

You may be able to manage cookies through your browser settings and through any cookie or privacy controls made available on our website. Disabling certain cookies or technologies may affect the availability or operation of some website features.

Pinterest Advertising and Measurement

Twelvei may use Pinterest advertising and measurement services, including the Pinterest Tag, to understand how visitors interact with our website, measure advertising performance, attribute conversions, and improve advertising campaigns.

Depending on the Pinterest services and settings used, Pinterest-related technologies may collect or receive information such as:

  • Pages or products viewed;
  • Shopping cart activity;
  • Checkout or purchase events;
  • Device and browser information;
  • IP address;
  • Cookie, pixel, or advertising identifiers; and
  • Interactions with Pinterest advertisements.

This information may be used for advertising measurement, campaign optimization, conversion reporting, audience-related functions, and other advertising purposes permitted by applicable requirements and the settings used by Twelvei and Pinterest.

Where applicable, you may manage certain Pinterest advertising and personalization preferences through the privacy and advertising controls made available by Pinterest, your browser, your device, or our website.

Google Analytics and Advertising Services

Twelvei may use Google services such as Google Analytics, Google Ads, and related advertising or measurement technologies to understand website activity, analyze traffic sources, measure advertising performance, attribute conversions, and improve marketing efforts.

Depending on the Google services and settings used, these technologies may collect or process information such as browser and device information, website interactions, traffic sources, advertising interactions, cookies or similar identifiers, and conversion activity.

Where advertising features are enabled, Google and Twelvei may use cookies, tags, or other identifiers to support measurement and applicable advertising functions.

You may manage certain Google advertising preferences and privacy choices through the controls provided by Google and through applicable browser, device, or website privacy settings.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our store, process orders, provide products or services, provide customer support, prevent fraud, analyze website performance, conduct advertising or marketing, comply with legal requirements, or protect our rights and the rights of our customers or others.

Recipients may include Shopify, payment providers, shipping or fulfillment providers, analytics providers, advertising platforms, fraud prevention providers, technical service providers, professional advisors, and governmental or regulatory authorities where required or appropriate.

Sale, Sharing, and Targeted Advertising

Twelvei does not sell personal information for money.

However, certain uses of advertising, analytics, cookies, pixels, or similar technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under some privacy laws, even when Twelvei does not receive money in exchange for the information.

Where applicable law provides a right to opt out of these activities, we will process valid privacy requests and applicable privacy signals as required.

If a cookie preference tool, data-sharing opt-out control, or similar privacy feature is available on our website, you may use that tool to submit your preference. You may also submit a privacy request by contacting us at hello@twelvei.com.

Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you;
  • Request correction of inaccurate personal information;
  • Request deletion of certain personal information;
  • Receive information about how certain personal information is collected, used, or disclosed;
  • Request a copy or portability of certain personal information where applicable;
  • Object to or restrict certain processing where applicable;
  • Opt out of certain marketing communications;
  • Opt out of certain sale, sharing, or targeted advertising activities where applicable; and
  • Exercise other privacy rights available under applicable law.

To submit a privacy request, please contact us at hello@twelvei.com. We may request information reasonably necessary to verify your identity or confirm that the request relates to your personal information before completing the request.

Where required by applicable law, Twelvei will not unlawfully discriminate against you for exercising an available privacy right.

Your Privacy Choices

You may unsubscribe from promotional emails by using the unsubscribe option included in the applicable marketing message.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications that may be necessary for an order, payment, shipping update, return, refund, security issue, or customer support matter.

You may also manage certain cookies and tracking technologies through browser settings, device settings, and any privacy controls made available through our website.

Where supported by our website, applicable technologies, and legal requirements, browser-based privacy signals may also be recognized and processed as appropriate.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational needs.

This may include retaining information as necessary to:

  • Process and document transactions;
  • Provide customer support;
  • Manage returns, refunds, and disputes;
  • Maintain accounting and tax records;
  • Detect or prevent fraud;
  • Comply with legal or regulatory obligations; and
  • Establish, exercise, or defend legal rights.

Retention periods may vary depending on the type of information, the purpose for which it is used, and applicable operational or legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payments made through our website are processed through Shopify and the applicable payment providers available during checkout. Twelvei does not directly store customers' complete payment card details.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Twelvei therefore cannot guarantee absolute security.

International Data Processing

Twelvei serves customers in the United States and other regions made available through our website.

Because Shopify and other service providers may operate in multiple countries, personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where applicable, such processing is subject to the privacy practices, contractual safeguards, and legal requirements applicable to Twelvei and the relevant service providers.

Children's Privacy

Our website and products are intended for a general consumer audience and are not directed to children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe that a child has provided personal information to Twelvei inappropriately, please contact us at hello@twelvei.com so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

Twelvei is not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review the privacy information provided by any third party before providing personal information or interacting with its services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, privacy practices, legal requirements, or other operational needs.

When this Privacy Policy is updated, the revised version will be posted on this page and the “Last Updated” date will be updated as appropriate.

Contact Information

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us using the information below.

Store Name
Twelvei

Website
https://www.twelvei.com/

Business Type
Independently operated online retail store

Email
hello@twelvei.com

Phone
+1 661-442-9645

Business Address
1631 Rodriguez Rd, Bakersfield, CA 93314, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PT
Sunday: Closed